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FAQ
Frequently Asked Questions
What is the minimal wholesale order?
There is no one. With every clients we work individually.
How I can be sure that the order will reach me?
We issue an invoice via our business PayPal account, so the PayPal acts as the guarantor of the transaction. Furthermore, we make details photo of your order before shipment.
How can you deal with customs and imports fee?
We understand your anxiety about customs proccessing, so we have wide experience in this area. Manager will consult you about the whole proccess, prepare all the documents and declaration. We have every day working scheme to significantly low the customs fee, so you get much more profit importing best russian goods. You can earn nearly 100% margin.
What transport companies do you use?
For wholesale orders we use DHL Express and sometimes EMS Post. We do not use Russian Post to ship wholesale as it works too badly with large parties and once the parcel was just lost. For large pallet orders, we use forwarder companies. We can also send by any transport company convenient for you, which accepts orders for shipments in Russia.
How much does delivery takes?
DHL Express: 1-4 business days
EMS Post: 7-21 business days
Forwarder companies: 10-25 business days
How fast do you answer?
We respond to the application during the working day, depending on the workload. Usually, within an hour from leaving the application.
How to contact you?
Fill the form below or write us via email: therealprometey@gmail.com. Also contact of our manager Sofiya: +79531455413 (WhatsApp/Telegram iMessage/Viber).
How can I get the wholesale price?
Contact us in any convenient way you want and we will send it to you.
How to make order?
We have special price-list with items in stock, available colors and models you can choose, you should make order in this list. It immediately shows the total sum & quantity of your order.  
Can I make pre-order?
Sure, we can order some products specially for you or book some for your future order. Also we help to find needed products.
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